We offer 14-day Money Back! Under the conditions that item is returned in the original and new condition.
Item must not be opened, worn package, damaged, item must be returned in perfect condition.
Upon receiving the item we will refund the cost of product only.
Delivery both ways will be at the buyer’s expense.
We offer one of the best online warranties,We are committed to 100% customer satisfaction and will do whatever we can to make sure you our customer is happy,so you will shop with us time and time again.
If the product is faulty then we will email you a return shipping label through Australia post, simply print off the label,stick it to your item and drop it at your local post office.
Sales Direct Team members will take care of everything else and it won’t cost you a cent.
Simply go to the Order & Return section to fill out the RETURN FORM
Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).
Parts purchases, consumable components, and accessories [such as chains, carry bags, batteries, hoses, grinding discs, mats, nets, belts, cables, wheels, blades, tubs, safety gear etc.] are not covered by our standard warranty once used. Should your part or consumable component arrive with a manufacturers fault please contact us to discuss a resolution prior to using the item.
Until the nature of any fault is determined, the resolution Edisons can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products is unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product.Once the fault/issue is clarified, We may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).
While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.